FAQs: Frequently Asked Questions.
Pickup and Delivery
Q: Are you open for in person shopping?
A: At this time ordering online for pick up or delivery are the only options.
-
Q: How do I select Delivery?
-
A: Currently you can select shipping in the drop-down menu in the shop cart at checkout. All shipping is 2-day express!
-
Q: When will pickup begin at your location for spring 2022?
-
A: Orders placed between January and the end of April 2022 will be available for pickup starting in June. Orders placed after May 1st will be available beginning in July, 2022.
-
Q: Do you take back and recycle your pots, inserts, and web trays?
-
A: Yes we would gladly take back our production format of pots, inserts, and web trays. Please do not give us back round pots/another format that you did not get from us. We do not have space or a use for these at this time.
Shipping
-
Q: Where do you ship your plants?
-
A: We ship plants throughout Ontario and Quebec 2 day express.
-
Q: Whats the minimum order for shipping?
-
A: Minimum order sizes for shipping:
-
Twelve (12) 3.5" pots
-
Six (6) 5.5" pots
-
-
Q: What time of the week will my order ship?
-
A: Shipments go out on Mondays and Tuesdays, arriving by Friday.
-
Q: When do plants for Spring 2022 start shipping
-
A: Plants will begin shipping Early June 2022.
-
Pre-order for Spring 2022 started in January 2022. Orders will ship in the order they were placed in.
-
Orders placed after April.20 2022 are for pick up or shipping in early to mid June 2022
Availability
-
Q: When will your site inventory be updated?
-
A: Middle of May 2022 will be the next the inventory update
Return Policy
-
Q: What's your return policy on plants?
-
A: Currently, we do not offer a return policy on our plants please let us know if there was damage in shipping.
Pollinators Plus Garden Combo